Shipping policy
Shipping and Return Policy
1. Shipping Scope
- We provide shipping service to the following areas: USA, Canada, UK, EU countries, Australia, Japan, Singapore, Thailand.
- If you need to check whether a specific region supports delivery, please contact customer service.
2. Shipping Rules
- Within the United States:
- Free shipping on orders over $50.
- Orders less than $50 will be charged a $5 shipping fee.
- International orders: shipping cost is calculated based on actual weight and destination (automatically displayed when ordering).
- Expedited Delivery: $10 extra charge, 1-3 business days delivery (within USA).
3. Delivery Time
- Standard Delivery:
- Within the U.S.: 3-7 business days.
- International: 7-14 business days.
- Holiday or promotional period: delivery may be delayed; the specific time according to the logistics company notification, shall prevail.
4. Order Processing Time
- Orders are usually processed and shipped within 1-2 business days, extended on weekends and holidays.
5. Logistics Tracking
- After the order is shipped, you will receive a confirmation email containing the logistics order number, and you can track the order status through the official website of [logistics company name].
6. Return Policy
- Return conditions: within 15 days from the date of receipt of the goods, unused, undamaged and well-packaged goods can be applied for return.
- Return process:
1. Contact customer service for return authorization.
2. Send the item and the original packaging back to the designated address.
3. Upon receipt of the return, we will process the refund within 5 business days.
- Refund Method: The refund will be returned to the payment account in the same way, and usually takes 3-5 business days to the account.
- EXCHANGE POLICY: If you need to exchange your item, please request a return and place a new order first.
7. Disclaimer
- We are not responsible for delays caused by weather, customs inspection or logistics companies.
8. Contact
- For any questions, please contact us at [shopify@gzitop.com].
9. Policy Updates
- We reserve the right to update this policy at any time, and the latest version is subject to the website posting.